Dr. Amr OKasha

IT Director | Digital Transformation Leader | Certified ITIL Trainer

Dr. Amr Okasha is a distinguished IT and Digital Transformation executive with over 22 years of experience leading enterprise technology strategy, large-scale transformation programs, and IT service modernization across government and private sectors. He has successfully delivered multi-million-dollar initiatives spanning retail, logistics, insurance, and public organizations across the Middle East.

He is recognized for aligning technology with business objectives, implementing ITIL-based service management frameworks, and driving operational excellence through automation, cloud adoption, and enterprise architecture transformation. Dr. Okasha has led more than 60 major regional projects, improved operational efficiency by up to 35%, and reduced IT incidents through standardized governance and proactive service models.

As an accredited ITIL v4 Managing Professional and Certified ITIL Trainer, he specializes in building sustainable ITSM environments, enhancing cybersecurity maturity, and enabling organizations to achieve measurable business value through structured digital transformation.

• IT Strategy & Governance
• ITIL Implementation & Service Management
• Digital Transformation Programs
• Enterprise Infrastructure & Cloud Adoption
• Cybersecurity & Risk Management
• ERP Modernization & Systems Integration
• Program & Portfolio Management
• Operational Excellence & Process Automation

Professional Highlights

• Led digital transformation for 22 companies across multiple industries.
• Delivered 25+ enterprise IT initiatives, including ERP, cybersecurity, and cloud centralization.
• Managed regional portfolios covering 4,000+ sites across 10 countries.
• Achieved 30% cost reduction and significant performance improvements through IT optimization.
• Designed and implemented ITIL-driven service frameworks, improving service delivery and resilience.

Certifications & Education

• Doctorate of Business Administration (DBA)
• MBA – Swiss Business School
• Project Management Professional (PMP)
• ITIL v4 Managing Professional
• Certified ITIL Trainer
• ISO 20000 & ISO 27002 Certified
• MCSE, MCTS, CCNA, VMware Certified

Publications

Author of several books on digital transformation, creative thinking, and technology leadership, contributing thought leadership in both Arabic and English domains.

Social Media

• LinkedIn:  www.linkedin.com/in/amr-okasha/
• Website: https://dramrokasha.com/ 
• Email: amr.okasha@apgtcontracting